A-V Support & Maintenance Service Plans

Direct Audio Video Services always strives to design, install and maintain audio video systems that provide high reliability, as with any electronic system, problems and failures can occur.  Fortunately, we offer flexible service options for responding to problems efficiently and effectively.

 

Your Support Plan can be custom tailored to fit your needs.  However, here is the typical features included in our most popular service levels.

Maintenance/Service Plan Features
Basic Support
(No charge with installation)
Advanced Support
Concierge Support
Telephone: Our in-house service team will be available to help walk you through an issue over the phone during normal business hours (Monday – Friday, 8am to 5pm). Sometimes, all it takes is a simple phone call to have you up and running again.
Remote Support: Our experienced technicians will be available to help walk you through an issue over the phone or remote into your system (Remote Access required).
 
Preventative Maintenance Visits: We will schedule a service technician to complete a systems check-up twice a year that includes services like network testing, firmware upgrades, functionality testing, and visit documentation for your records.
   
Warranty Phone Support: We handle all administrative manufacturer warranty issues for you, including return authorizations on equipment and tech support calls for troubleshooting problems.
Onsite Warranty Support: Some manufacturers require us to be onsite to troubleshoot. Most manufacturers don’t cover onsite labor costs under their limited warranty. At Texadia Systems, there’s an additional fee for this service with the Basic and Advanced Support options. No additional cost for Concierge Support.
   
Cable/Satellite & Network Providers: There are times when our A/V technology team will need to collaborate with other providers to help solve a problem. This can be time consuming for you. We can handle this for you at no extra charge through Concierge Support.
   
Programming Modifications: An additional 4 hours of control system programming will be available for changes to your control system, including button changes, adding new equipment updates, etc.
   
Onsite Service Call: We guarantee a technician will be onsite or available via remote support to correct any issue within the specified time period, and we will stay as long as it takes to have you back up and running. We have a minimum service call fee to include travel and the first hour onsite. Each additional hour is at a lower rate.
Contact our support team for pricing.
Priority Service: We know your A/V and network technology is important to you. We try to address issues quickly for our clients. We offer priority service for those on a maintenance plan wanting to be moved up the priority list.
Standard
Next available service – no priority
Priority
Will be moved in front of standard service calls
Top Priority
Will be moved to front of the line
Note: New installs, adds, and changes would be an additional charge. Power outages, lightning strikes, and power-related damage could create additional charges and will be determined on an as-needed basis.
 

Contact Direct A-V Services to learn more about the many benefits available to you through our A/V support adn maintenance service plans.